OUR PRODUCTS

 

How can I place an order?

Search by product type, or by using the coloramas or looks, and choose one or more products. Select the color and size that you want, and then add the products to your “ROOM” / shopping bag. Finally, click the shopping bag to log in and follow the steps to place your order.

 

What can I do if I have trouble placing an order?

Please contact OMONDI customer care by sending an email to sales@rechoomondi.com

 

When a product is not available, what do the codes mean?

Two codes are associated with unavailable products:

  • "Sold out": the product is permanently out of stock and will not be replenished.

  • "Unavailable": the product is in the process of being restocked

 

RETURNS

 

Under what conditions may I return a product?

The Embroidered Sweaters are all final sale and cannot be returned, unless the order is damaged or  incorrect (color, size, thread). 

For Ready-to-Wear, products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. For reasons of hygiene, undergarments cannot be returned. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

Please email sales@rechoomondi.com and request a Return Authorization Label within 7 days of receiving your order.

 

I would like to return a product. What should I do?

To return a product, you must first obtain a Return Authorization Label by emailing sales@rechoomondi.com

  • Request a return authorization and state the item you want to return, state reason for the return.

  • Print the Return Authorization Label.

  • Put the return in the parcel.

  • Send the parcel to the address shown on the return authorization.

 

How can I tell if OMONDI has received my parcel?

Please contact UPS with your tracking number.

 

 

MY DELIVERY

 

What countries can you ship to and for how much?

From this website, we ship within the U.S for a flat rate of $20.00 UPS Ground. We ONLY ship to US, Canada and Mexico.

 

What carrier do you use?

UPS. UPS delivery takes place from 8 am to 6 pm, Monday to Friday. A delivery notice is left if the recipient is absent. After 3 delivery attempts (and notices), the parcel is held at UPS for 7 days. The parcel must be signed for all cases.

 

What are the shipping times and charges?

Shipping is charged at a flat rate, as follow

  • Domestic UPS Standard Delivery U.S.A:

       - NEXT DAY, $50.00

       - SECOND-DAY, $30.00

       - GROUND, $20

  • UPS Standard Delivery Canada: Ground shipping, flat rate - $40

  • UPS Standard Delivery Rest of the world: Ground shipping, flat rate - $70

  • Delivery is free of charge for orders equal or over 1200 USD $ (not including tax) by using code FREESHIP.

 

How can I track the delivery of my parcel?

A link to the UPS website allows you to track the delivery of your parcel.

 

Can I modify my order?

To modify an order, please contact OMONDI customer care as soon as possible, by or sending an e-mail to sales@rechoomondi.com

 

How can I be sure that my order has been confirmed?

You will receive an email once your order has been confirmed.

 

How soon will my order be processed?

Embroidered sweaters are shipped between 2-4 weeks as they are all hand-embroidered to order.

 All ready-to-wear orders that we confirm before 1pm EST, Monday through Friday, will be processed and shipped the same day. Orders placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day. Orders we confirm after 1 pm will be processed and shipped the next working day.

 

How can I view the status of my order?

You will receive an email to notify you that status of your order. Please email sales@rechoomondi.com with any questions regarding your order.

 

 

PAYMENT

 

Is my payment secure?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

 

What are the means and conditions of payment?

All transactions on the OMONDI.com website take place in USD $. We accept the following credit cards as means of payment: Visa, MasterCard and American Express as well as Pay-pal.  

 

Why was my payment refused?

When your order is being confirmed, we ask your bank for a pre authorization. If it is not granted, we are obliged to refuse your order and it will not be processed any further.

For more information, please contact OMONDI customer care, by sending an email to sales@rechoomondi.com

 

Do you ship to post office boxes?

For security reasons, we are unable to ship to post office boxes.

 

Can my order be shipped to an address other than the billing address?

For security purposes this option is not available.

 

Can I change the shipping address once my order has been confirmed?

Once your order has been confirmed, if you want to change the shipping address, please contact OMONDI customer care as soon as possible, by e-mailing your request to sales@rechoomondi.com, although we will do our best, we cannot guarantee that such requests can be taken into account.

 

I have not received my parcel. What should I do?

In case of a problem, please contact OMONDI customer care, by sending an email to sales@rechoomondi.com

 

My parcel was damaged in transit. What should I do?

If, upon delivery, you find that your parcel is damaged, we recommend that you indicate this on the delivery slip, signed for and with written details, and then contact UPS. OMONDI customer care can then be contacted by sending an email to sales@rechoomondi.com

 

A product is missing in my parcel. What should I do?

Please contact OMONDI customer care as soon as possible, by sending an email to sales@rechoomondi.com

 

I have received a defective product. What should I do?

Please contact OMONDI customer care as soon as possible, by sending an email to sales@rechoomondi.com

When your request has been authorized by OMONDI customer care, you will receive an email with a prepaid UPS label. The return shipping charges are paid by OMONDI.

If you want to exchange your product, you must request a refund, and then place another order.

 

What is the time limit for returning a product?

The time limit is 7 days (you have 7 days from day of purchase to request a return. From day of request – product must be returned within 7 days), counting from the day you ask for a return. You will then be refunded for the returned products, as well as for the outward shipping charges. OMONDI takes care of the expenses of return; only returned articles will be refunded you in the cost price.

 

Please send all returns and exchanges to the following address:

Attn. OMONDI RETURNS

345 Quincy Street, #3

Brooklyn, NY 11216

 

Must I use a particular shipper when returning products?

If you request the return within the 7 days of receiving the parcel, OMONDI will pay return shipping charges. Once the request is authorized by OMONDI customer care, we will send you an email with a prepaid UPS label that you should affix to the parcel containing your returns, along with the return authorization.

 

How long does a refund take?

The refund will take place on the day the parcel with your product has been received and its content confirmed. You will receive an email confirming the refund.

 

Please contact OMONDI customer care, by sending an email to sales@rechoomondi.com.

 

How can I get more information about a product?

If you would like additional information about a product, please contact OMONDI customer care, by sending an email to sales@rechoomondi.com

 

Where can I find products from previous OMONDI collections?

If you would like information on previous OMONDI collections, please contact OMONDI customer care, by sending an email to sales@rechoomondi.com

 

CUSTOMER CARE

 

How can I contact OMONDI customer care?

You can send an email to sales@reachoomondi.com, you will receive a prompt response.

 

How can I contact you with a complaint?

You can send an email to sales@reachoomondi.com, you will receive a prompt response. Please state the subject line as “COMPLAINT”.

 

If you wish to cancel or modify your order, please send an email as soon as possible to sales@rechoomondi.com. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our web site or contact sales@rechoomondi.com

 

REPAIRS

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately at sales@rechoomondi.com subject line - repair

 

To return a product, you must first obtain a return authorization by emailing sales@reachoomondi.com

  • Request a return authorization label and state the item you want to return, state reason for the return. You may optionally enter your comments.

  • Print the return authorization return label

  • Put the return authorization label on the parcel.

  • Send the parcel to the address shown on the return authorization.

 

Where can I get more information about the OMONDI brand?

You can stay informed by following the official OMONDI instagram account: @OMNDI and / or our Journal linked to our site. If you require anything in addition, you can send an email to info@rechoomondi.com

 

How can I apply for a job at OMONDI?

Please send a cover letter, a letter of application and your resume to the following address: careers@rechoomondi.com

 

I am a retailer and I would like to sell the OMONDI collection?

Please contact our wholesale department by emailing sales@rechoomondi.com