OUR PRODUCTS

 

I am looking for a product that is not shown on the website?

Please contact OMONDI customer care, by sending an email to info@rechoomondi.com

 

A product is not available on the website. Can I select “made to order”?

Please contact OMONDI customer care, by sending an email to info@rechoomondi.com, or adding information into the pop-up box “made to order”

 

How can I place an order?

Search by product type, or by using the coloramas or looks, and choose one or more products. Select the color and size that you want, and then add the products to your “ROOM” / shopping bag. Finally, click the shopping bag to log in and follow the steps to place your order.

 

What can I do if I have trouble placing an order?

Please contact OMONDI customer care by sending an email to info@rechoomondi.com

 

When a product is not available, what do the codes mean?

Two codes are associated with unavailable products:

  • "Sold out": the product is permanently out of stock and will not be replenished.
  • "Unavailable": the product is in the process of being restocked, or available “made to order”

 

I reside outside the U.S.  What taxes must I pay?

8.87%

 

RETURNS

 

Under what conditions may I return a product?

Please email returns@rechoomondi.com and request a Return Authorization number within 14 days of receiving your order. Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. For reasons of hygiene, undergarments cannot be returned. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.


I would like to return a product. What should I do?

To return a product, you must first obtain a return authorization by emailing returns@rechoomondi.com

  • Request a return authorization and state the item you want to return, state reason for the return. You may optionally enter your comments.
  • Print the return authorization.
  • Put the return authorization in the parcel.
  • Send the parcel to the address shown on the return authorization.
  • Request a return authorization and state the item you want to return, state reason for the return. You may optionally enter your comments.
  • Print the return authorization.
  • Put the return authorization in the parcel.
  • Send the parcel to the address shown on the return authorization.

 

How can I tell if OMONDI has received my parcel?

To determine the status of your return, please contact OMONDI customer care, by sending an email to returns@rechoomondi.com

 

Why was my return refused?

Your return may be refused for two reasons:

  • It was received after the 10-day return period after request.
  • It was received in unacceptable condition: products must be returned in pristine condition and in their original packaging. Products may not be returned if they are incomplete, damaged, soiled, or if they have been worn.

 

MY DELIVERY

 

What countries can you ship to and for how much?

From this website, OMONDI.com, we ship within the U.S for a flat rate of $20.00 UPS Ground. All our shipments to the European Union (Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom) are billed including the VAT applicable in France (20%) All our shipments to countries outside the European Union (including Switzerland and Norway) are shipped net of VAT. Taxes are to be paid upon reception of the parcel, according to the applicable laws in the country of destination.

 

What carrier do you use?

UPS. UPS delivery takes place from 8 am to 6 pm, Monday to Friday. A delivery notice is left if the recipient is absent. After 3 delivery attempts (and notices), the parcel is held at UPS for 7 days. The parcel must be signed for all cases.

 

What are the shipping times and charges?

Shipping is charged at a flat rate, as follow

  • Domestic UPS Standard Delivery U.S.A:

        - NEXT DAY, $50.00 

        - SECOND-DAY, $30.00 

        - GROUND, $20

  • UPS Standard Delivery Canada: Ground shipping, flat rate - $40
  • UPS Standard Delivery Rest of the world: Ground shipping, flat rate - $70
  • Delivery is free of charge for orders equal or over 1200 USD $ (not including tax) by using code FREESHIP.

 

How can I track the delivery of my parcel?

A link to the UPS website allows you to track the delivery of your parcel.

 

Can I modify or cancel my order?

To modify or cancel an order, please contact OMONDI customer care as soon as possible, by or sending an e-mail to info@rechoomondi.com

 

How can I be sure that my order has been confirmed?

You will receive an email once your order has been confirmed.

 

How soon will my order be processed?

All orders that we confirm before 1 pm EST, Monday through Friday, will be processed and shipped the same day. Orders placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day. Orders we confirm after 1 pm will be processed and shipped the next working day.

 

How can I view the status of my order?

You will receive an email to notify you that status of your order.

 

 

PAYMENT

 

Is my payment secure?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

 

What are the means and conditions of payment?

All transactions on the OMONDI.com website take place in USD $. We accept the following credit cards as means of payment: Visa, MasterCard and American Express as well as Pay-pal.  

 

Why was my payment refused?

When your order is being confirmed, we ask your bank for a pre authorization. If it is not granted, we are obliged to refuse your order and it will not be processed any further.

For more information, please contact OMONDI customer care, by sending an email to info@rechoomondi.com

 

Can my order be picked up at the OMONDI showroom?

Yes, please email info@rechoomondi.com to schedule

 

Do you ship to post office boxes?

For security reasons, we are unable to ship to post office boxes.

 

Can my order be shipped to an address other than the billing address?

For security purposes this option is not available.

 

Can I change the shipping address once my order has been confirmed?

Once your order has been confirmed, if you want to change the shipping address, please contact OMONDI customer care as soon as possible, by e-mailing your request to info@rechoomondi.com, although we will do our best, we cannot guarantee that such requests can be taken into account.

 

I have not received my parcel. What should I do?

In case of a problem, please contact OMONDI customer care, by sending an email to info@rechoomondi.com

 

My parcel was damaged in transit. What should I do?

If, upon delivery, you find that your parcel is damaged, we recommend that you indicate this on the delivery slip, signed for and with written details, and then contact UPS. OMONDI customer care can then be contacted by sending an email to info@rechoomondi.com

 

A product is missing in my parcel. What should I do?

Please contact OMONDI customer care as soon as possible, by sending an email to info@rechoomondi.com

 

I have received a defective product. What should I do?

Please contact OMONDI customer care as soon as possible, by sending an email to info@rechoomondi.com

 

 

When your request has been authorized by OMONDI customer care, you will receive an email with a prepaid UPS label. The return shipping charges are paid by OMONDI.

If you want to exchange your product, you must request a refund, and then place another order.

 

What is the time limit for returning a product?

The time limit is 10 days (you have 14 days from day of purchase to request a return. From day of request – product must be returns within 10 days), counting from the day you ask for a return. You will then be refunded for the returned products, as well as for the outward shipping charges. OMONDI takes care of the expenses of return; only returned articles will be refunded you in the cost price.

 

Please send all returns and exchanges to the following address:

Attn. OMONDI RETURNS

30 Macon Street

Brooklyn, NY 11216

 

Must I use a particular shipper when returning products?

If you request the return within the 14 days of receiving the parcel, OMONDI will pay return shipping charges. Once the request is authorized by OMONDI customer care, we will send you an email with a prepaid UPS label that you should affix to the parcel containing your returns, along with the return authorization.

 

How long does a refund take?

The refund will take place on the day the parcel with your product has been received and its content confirmed. You will receive an email confirming the refund.

 

Please contact OMONDI customer care, by sending an email to info@rechoomondi.com, or adding information into the pop-up box “made to order”

 

How can I get more information about a product?

If you would like additional information about a product, please contact OMONDI customer care, by sending an email to info@rechoomondi.com

 

Where can I find products from previous OMONDI collections?

If you would like information on previous OMONDI collections, please contact OMONDI customer care, by sending an email to info@rechoomondi.com

 

CUSTOMER CARE

 

How can I contact OMONDI customer care?

You can send an email to info@reachoomondi.com, you will receive a prompt response.

 

How can I contact you with a complaint?

You can send an email to info@reachoomondi.com, you will receive a prompt response. Please state the subject line as “COMPLAINT”.

 

If you wish to cancel or modify your order, please send an email as soon as possible to info@rechoomondi.com. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our web site or contact info@rechoomondi.com

 

REPAIRS

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately at info@rechoomondi.com subject line - repair

 

 

To return a product, you must first obtain a return authorization by emailing returns@reachoomondi.com

  • Request a return authorization and state the item you want to return, state reason for the return. You may optionally enter your comments.
  • Print the return authorization.
  • Put the return authorization in the parcel.
  • Send the parcel to the address shown on the return authorization.

 

Where can I get more information about the OMONDI brand?

You can stay informed by following the official OMONDI instagram account: @OMNDI and / or our Journal linked to our site. If you require anything in addition, you can send an email to info@rechoomondi.com

 

How can I apply for a job at OMONDI?

Please send a cover letter, a letter of application and your resume to the following address: careers@rechoomondi.com

 

I am a retailer and I would like to sell the OMONDI collection?

Please contact our wholesale department by emailing sales@rechoomondi.com